Ideal Can I Return An Item If The Packaging Is Damaged

For more information see our Condition of returned items policy.

Can i return an item if the packaging is damaged. Perishable items - you wont usually be able to return an item if its perishable. If you are not happy with your purchase please return your product with proof of purchase this can be a till receipt or an order confirmation email and in the same condition as you bought it including being in its original packaging within 30 days from the date of purchase or receipt of the product whichever is the latest date and we will happily offer a replacement or a refund. If youve got an item that was faulty or damaged at the time of sale it needs to be returned to the retailer within 30 days for a refund.

You shouldnt bear the cost of returning goods because the goods have arrived damaged. You can search for up to 50 postcodes or addresses free of charge with our Postcode Finder. Read our full policy below for more.

Alternatively offer a partial refund for the damage in the packaging. Knew an item was faulty when they bought it damaged an item by trying to repair it themselves or getting someone else to do it though they may still. If they ask you to return it to the manufacturer you should challenge this as its the retailers responsibility to handle the problem for you.

1 March 2009 at 204AM. However you must have proof of purchase of some kind particularly if it was bought recently and you want to show that the damage wasnt caused by continued use or wear and tear over time. If the returned item is used damaged missing parts or is damaged during return postage because it wasnt packaged correctly some sellers might deduct from your refund to cover the loss in the items value.

If they do return without some of the parts then I withhold the replacement cost of those parts from the refund. You do not have to refund a customer if they. If the item is damaged the shop cannot say they will only refund on the basis of a till receipt.

For items that are obviously faulty and without packaging to save time re unbox a new item give the customer the product from the box and pop the faulty item in the box to go to manufacturer. DVDs music and computer software - many retailers refuse returns if the seal or packaging has been broken. If you purchased from store and your product developed a fault whilst our stores were closed then you can return these within 30 days of your local store re-opening.